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Sr. Data Entry Clerk

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Job Snapshot

Employee Type: Full-Time/Part-Time
Location: Plymouth, MN
Job Type: Admin - Clerical, Customer Service, Legal
Experience: Not Specified
Date Posted: 7/26/2017

Job Description

Ref ID: 02340-0009982838

Classification: Data Entry

Compensation: $15.20 to $16.00 per hour

A large, reputable company in the northwest metro is seeking a Senior Data Entry Clerks to assist with an 3 month project. The Senior Data Entry Clerks will serve as the customer experience recovery advocate for those customers impacted by end to end Supply Chain Disruptions. The role of the advocate is to gather data points that represent each remaining step in the delivery or service process to minimize customer impact. Efficiently gather data out of separate systems, leverage cross functional partnerships to escalate details of deliveries or service appointments that are at risk of meeting the customer's expectations on the 2nd attempt. Intermittently lead others in this capacity as weather and/or peak sales seasons increase the likelihood of home delivery reschedules. Primary Responsibilities: • Gather data points of each step in the rescheduled delivery and/or service appointments. Log each transaction into software to record the individual transactions that need to be micromanaged. • Accurately report out on various aspects of reschedules daily and as asked. • Communicate issues to cross functional partners efficiently and effectively escalate with partners and leaders to ensure the 2nd attempt will meet customer expectations. • Maintain and monitor tickets to ensure customer communication • Partner with internal and external partners to obtain and gather data, verify data, process micro-management to ensure the 2nd attempt will meet customer expectations e.g. UPS, XO, L P, plants, logistics, Conway. • Complete other duties as assigned by leadership.

Job Requirements

Requirements: Experience, Education Certifications: • Customer Service Representative experience (equivalent experience may be considered for internal candidates). • Scheduling experience. • End to End Supply chain understanding a plus but not required Knowledge, skills abilities: • Attention to detail, accuracy of data entry • Consistent and clear written and verbal communication • Process adherence • Ability to work under pressure, with tight deadlines • Excel • Xora • Elementool acumen If you have a winning team attitude approach and you are eager to grow your career to the next level, we want to hear from you! This position is perfect for you if you love thriving in a dynamic environment. Please send your resume to [Click Here to Email Your Resume] or give us a call at 952.473.0442.

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